Significance of Employee Training in Hospitality Industry
In every service business, it is very challenging to train employees and polish their abilities and skills. The same is the case with hospitality business; the most challenging issue is to educate the hotel staff. It is not so easy and simple to educate hotel employees.
From the moment when a customer enters in the restaurant, the employee’s duty starts from that time till he leaves the restaurant. So it is very important to provide the proper guidance and formal training to frontline staff members.
As employees are the backbones of a restaurant,so there should be training schools or training programmes for them. The abilities and skills invested by employees are more significant than the money invested by the owner.
Why training is necessary for restaurants???
The training is a continual function in hotels by which knowledge, skills and attitudes are transferred to others. Through this process, the unskilled staff is trained and taught in a very formal way so that they can learn the best practices and enhance their knowledge and polish their skills. It is necessary for hotels that when they hire new people for their restaurant, they should be properly trained so that they can be aware with culture, tradition, recipes, skills and knowledge about the hotel. To run a restaurant business smoothly, the key element is skilled staff and the management that can cooperate with the employees, to give the best output.
The training process is highly specialized which is designed by owners or the top management of the restaurant.
The basic steps in a training process are:
- Assess the needs for training.
- Make plans for training.
- Arrange and conduct the training programme.
- Evaluate the training process.
The first step is to find out why the training is needed. Basically it is needed when new members are recruited or when existing members have to be promoted. Then the next step is to make formalized plan for training. How when and what has to be taught to employees? Then the main step is to conduct the training programme and carry out the training. At last, the evaluation of the whole process is to be done, so that performance appraisal could be developed in future.
The main task of restaurants in the hospitality industry is to serve people: either it is about greeting or welcoming a guest, taking order or serving food, lodging or a mixture of these and other services. The significance of worker education and development in hotel business couldn’t be overstated, as every activity will eventually aim for guest satisfaction.
Employees in every aspect of restaurant business, from a waiter or dishwasher to executive and owner, influence the customer visit. Staff- customer encounters may went off track without proper training programme which affects your bottom line. Although Training programmes are expensive, but the benefits will always be more than the cost.
Benefits of Training:
The employee training has lot of benefits which are:
- Create job satisfaction and job recognition.
- Motivate employees to perform well.
- Make employees confident.
- Make opportunities for them to polish their skills.
- Helps workers to easily solve internal and external problems.
- Helps top managers to assess the performance of workers.
- Leads towards increased profitability.
- Reduce employee turnover.
The employee training has a vital role in creating satisfied and motivated employees. When employees are satisfied, they will automatically make customer satisfied. So you should have to focus on the training of your hotel staff.